Finding Your cPanel and FTP Login Details Print

Your hosting account credentials are sent in your welcome email, but you can always retrieve them from the client area.

From the client area

1. Log in at hostingsutra.com/clientarea.php.
2. Go to Services → My Services and click your hosting plan.
3. The product details page shows your username, server name, IP address and nameservers.
4. Click Login to cPanel to jump in without typing a password.

Resetting the cPanel password

On the same page, use Change Password to set a new cPanel password. Note that this also changes the password for your primary FTP account.

FTP details

• Host: your domain name, or the server hostname from your welcome email
• Username: your cPanel username (or a separate FTP user you create)
• Port: 21 for FTP, 22 for SFTP
• Protocol: use FTP over TLS or SFTP wherever possible

Keep these separate

Three different passwords are involved in a hosting account, and mixing them up is the most common support ticket we see:

• Client area password — billing and account management
• cPanel password — hosting control panel and primary FTP
• Email account password — set per mailbox in cPanel