Everything to do with billing lives in your client area under Billing.
Viewing and paying invoices
- Log in at hostingsutra.com/clientarea.php.
- Open Billing → My Invoices.
- Click an invoice to view it, then Pay Now to settle it.
Paid invoices can be downloaded as PDF receipts from the same page — useful at the end of the financial year.
When invoices are generated
Renewal invoices are generated in advance of the due date, and reminders are emailed before and after the due date. The exact lead time depends on the billing cycle — longer cycles are invoiced further ahead.
Payment methods
Available methods are shown at checkout and on the invoice. If a payment fails, try a different method, or check with your bank — card issuers sometimes block first-time online payments to a new merchant.
Credit balance
Any credit on your account is applied automatically to the next invoice. You can see the balance on your client area dashboard.
Billing details on invoices
Invoices use the details on your profile. Update them under Account → Edit Account Details before an invoice is generated — changes do not retroactively alter invoices that already exist. If you need a correction on an issued invoice, open a ticket in the Billing department.
Paid but still showing unpaid?
Some payment methods take time to confirm. If an invoice is still unpaid several hours after payment, open a Billing ticket with the transaction ID or reference number and we will reconcile it.
